Organizational Culture

💡 Trust is what happens between the meetings. Not in the agenda. Not in the slides. It’s built in the tiny moments—the hallway chats, the “how’s your dad doing?” check-ins, the post-call laughs. That’s where culture quietly compounds. Remote teams don’t get those moments by accident; you have to engineer them. ✅ Create space for non-work huddles ✅ Check in just to say hi ✅ Celebrate people when no one’s asking you to Because trust isn’t a value on the wall. It’s the feeling people have when the meeting’s over.

One image just disrupted a £22 billion fashion empire more effectively than a thousand sustainability reports. 🔥 This isn't an official SHEIN campaign gone wrong. It's artist Emanuele Morelli's AI creation—a haunting visualisation showing what fast fashion's "affordability" really costs us. The image speaks volumes: a SHEIN billboard where the model's flowing dress transforms into a cascade of textile waste. Art communicating what statistics alone cannot. 5 uncomfortable truths this image forces us to confront: 1. The scale of fashion waste is staggering → 92 million tonnes of textile waste produced annually  → The equivalent of one rubbish lorry of textiles dumped every second  → Most fast fashion items designed to be worn fewer than 10 times 2. The business model depends on our amnesia → Constantly changing trends keep us buying  → Ultra-low prices remove financial friction  → Digital marketing creates artificial scarcity and FOMO  → We're trained to forget yesterday's purchases 3. The true cost isn't on the price tag → Environmental damage from production chemicals  → Microplastics shedding into water systems  → Supply chain ethics compromised for speed and cost  → Communities near production sites bearing health consequences 4. Our definition of "affordable" is broken → When clothing is cheaper than a coffee, someone else is paying  → True cost spread across communities, environments, and future generations  → Psychological cost of constant consumption never factored in 5. Solutions exist but require systemic change → Circular fashion models gaining traction  → Rental and resale markets growing rapidly  → Consumer awareness rising but needs to translate to behaviour While SHEIN isn't the only culprit in the fast fashion ecosystem, Morelli's artwork throws a spotlight on an uncomfortable reality we've normalised. What we wear reflects our values more than our taste. What is your wardrobe saying about yours? Image: Emanuele Morelli ♻️ Found this helpful? Repost to share with your network.  ⚡ Want more content like this? Hit follow Maya Moufarek.

👗"Jingjin, what are you wearing right now?" The question caught me off guard. It was eight years ago. I was in the office preparing for the upcoming QBR, when my phone rang. It was our division VP. “Can you be in a client meeting this afternoon?” he asked. One of the world’s largest automotive OEMs. High stakes. 200 people are working around the clock to close the deal. I had 6 hours to prepare. My heart raced. This was the kind of meeting that could change many things! Of course, I said yes. Then came the pause. And that question: “What are you wearing right now?” "Is there a dress code?" I laughed. "Kind of..." He continued, a bit apologetically yet firmly: “I need to tell you that the president has a reputation for hitting on women. I want you to be prepared.” Suddenly, my job wasn’t just to represent the business. It was to calculate risk. To protect myself in the room. In those five hours, I still worked on my talking points. But I also asked a junior male colleague to join me, as a buffer and braced myself for inappropriate comments. The meeting went well. I delivered. There were no inappropriate comments But that experience never left me. ... If you're a woman in leadership, you need to prepare for two battles: The work, and the room. And if you're a male leader, your silence is complicity. Here’s what I now teach women privately, and what I wish someone told me earlier: 1. 🛡️ Bring your buffer.    Don’t be afraid to request someone in the room with you, not to assist you technically, but to dilute the power imbalance. It’s not weakness. It’s strategy.     2. 🚫 Pre-empt boundary crossing.    If you’re warned someone is inappropriate, name it before it happens. “Just to clarify, I’ll be focused strictly on business today.” Let them know they won’t get away with casual harassment cloaked as banter.     3. 📍Control the setting when you can.    Suggest public venues, group meetings, or shorter time slots. Private dinners and “casual drinks” are not neutral spaces. Stop feeling guilty for adjusting logistics to protect your dignity.     4. 📝 Write it down.    Any inappropriate comment, no matter how subtle, goes in your private log: date, time, what happened, and who else was there. Not because you’re planning to report it. But because memory fades, and patterns matter.     5. ⚖️ Stop normalizing it.    You’re not “too sensitive.”    You’re not imagining it.    You’re managing two jobs: your work, and your safety.    And the latter is unpaid labor.     If you're still wondering whether gender equity has arrived, ask yourself who’s planning their safety before they speak. And who just gets to speak. 👊 Until the answer is “everyone,” we’re not done.

What happens when a legacy CPG giant like PepsiCo acquires a fast-growing disruptor like Poppi? It’s a blueprint for the future of FMCG. PepsiCo has spent years evolving its portfolio, shifting toward healthier, functional, and better-for-you options. From acquiring Siete Family Foods to Sabra Dipping Company, and now Poppi, they’re doubling down on what today’s consumers want: ✅ Functional Ingredients: Poppi taps into the gut health boom, projected to reach $72B+ globally by 2032 (Source: Market Research Future® (MRFR)). Consumers aren’t just looking for hydration—they want drinks that boost immunity, digestion, and energy. ✅ Premiumization of Soda: Traditional soda sales have declined by 12% in the last decade, while functional and prebiotic sodas are growing 35% YoY (Source: Beverage Digest). Brands like Poppi prove that consumers will pay a premium for added health benefits. ✅ The Power of Challenger Brands: Nearly 60% of Gen Z & Millennials say they trust emerging brands more than Big CPG (Source: McKinsey & Company). PepsiCo knows the future belongs to brands that feel authentic, mission-driven, and community-led. So, The “Big Food vs. Challenger Brand” battle is over-it’s now about collaboration. Legacy brands need disruptors to stay relevant. Health & wellness aren’t trends-they’re becoming industry standards. If a brand isn’t innovating in functional benefits, it’s already falling behind. The next wave of acquisitions? Expect strategic buys in functional beverages, gut health, and personalized nutrition. This is just the beginning. Are Big CPGs moving fast enough to keep up with evolving consumer demands? #FMCG #PepsiCo #Poppi #GutHealth #ConsumerTrends #MergersAndAcquisitions #FoodAndBeverage

When extremists come up with phrases like "your body my choice," they are hoping to normalize these kinds of threats, hate, and harrassment within public discourse. To stop this behavior, all of us need to become confident in our ability to reinforce healthy norms in our workplaces and communities. Here's what you need to know. 1. Norms are more powerful than rules. Norms are unspoken expectations for communication and behavior that are shared by members of a community; rules are codified expectations imposed on a community. If a community has normalized rowdy and unmoderated debates, a rule of "one person speaks at a time" will have no effect. 2. Norms that go unenforced are easy to change. If a person arrives ten minutes late to a meeting and nothing happens, what was once a norm of punctuality might quickly become a new norm of "all meetings start ten minutes late." But if that person immediately faces social and professional consequences for not being punctual, the norm of punctuality is strengthened instead. 3. Enforcing a norm requires individual status or collective power. If a coworker spreads harmful gossip, the disapproval of their colleague one desk over means little. The disapproval of the most highly respected employee in the office, or a large enough subset of their colleagues, sends a dramatically different message. 4. Enforcing a norm involves using status and power to make norm violations socially and professionally painful. Disinviting a violent and verbally abusive friend from future gatherings enforces a norm of safety among a friend group. Terminating a worker because of a workplace hate incident enforces a norm of inclusion among a workplace. Laughing (yes, laughing!) at an attempt to cut corners enforces a norm of quality among a team. 5. Strengthening a norm also involves valuing and incentivizing behavior aligned with it. Celebrating and promoting an employee who goes out of their way to help others strengthens the norm of collaboration. Telling positive stories about members of a community that stayed true to their ethical commitments, even in the face of hardship strengthens a norm of ethical behavior. Our workplace and community norms of mutual respect, safety, and inclusion are being challenged now and will likely continue to be challenged throughout the next several years. If we do not want our workplaces to become places where disrespect, fear, abuse, and exclusion are normal, than this is THE MOST important moment for us all to act. Not with stern finger-wagging or dismayed social media posts. Not with blue bracelets or attempts to assuage our own guilt. 💡 Our charge is to put everything we have into enforcing healthy norms. To quash norm violations by making them socially and professionally painful. To use our status and power to reward the behavior we want to see. To organize as a collective, rather than individuals, for the benefit of all of us. 💡 Let's get to work.

Louder for the people at the back 🎤 Many organisations today seem to have shifted from being institutions that develop great talent to those that primarily seek ready-made talent. This trend overlooks the immense value of individuals who, despite lacking experience, possess a great attitude, commitment, and a team-oriented mindset. These qualities often outweigh the drawbacks of hiring experienced individuals with a fixed and toxic mindset. The best organisations attract talent with their best years ahead of them, focusing on potential rather than past achievements. Let’s be clear this is more about mindset and willingness to learn and unlearn as apposed to age. To realise the incredible potential return, organisations must commit to creating an environment where continuous development is possible. This requires a multi-faceted approach: 1. Robust Training Programmes: Employers should invest in comprehensive training programmes that equip employees with the necessary skills for their roles. This includes on-the-job training, mentorship programmes, online courses, and workshops. 2. Redefining Hiring Criteria: Organisations should revise their hiring criteria to focus more on candidates’ potential and willingness to learn rather than solely on prior experience or formal qualifications. Behavioural interviews, aptitude tests, and probationary periods can help assess a candidate's ability to learn and adapt. 3. Partnerships with Educational Institutions: Companies can collaborate with educational institutions to design curricula that align with industry needs. Apprenticeship programmes, internships, and cooperative education can bridge the gap between academic learning and practical job skills. 4. Lifelong Learning Culture: Encouraging a culture of lifelong learning within organisations is crucial. Employers should provide ongoing education opportunities and support for professional development. This includes continuous skills assessment and access to resources for upskilling and reskilling. 5. Inclusive Recruitment Practices: Employers should implement inclusive recruitment practices that remove biases and barriers. Blind recruitment, diversity quotas, and targeted outreach programmes can help ensure that diverse candidates are given a fair chance. By implementing these measures, organisations can develop a workforce that is adaptable, innovative, and resilient, ensuring sustainable success and growth.

This Teacher Changes 30 Lives Each Morning Here's Why This Works Every morning, a teacher greets her students one by one - not with rules, but with choice: A hug, A high-five, a nod, or quiet. A ritual so simple. Yet it tells 30 children: You are seen. You are safe. You belong. Here’s what this teaches us about leadership - and how to apply it at work: 1. Honor Autonomy (Self-Determination Theory) When people get to choose how they engage, they show up with more agency. Autonomy isn’t about letting go of structure - it’s about giving room to opt in. Try this: 🔷 Let people set their own work cadence - async, deep focus, or collaborative sprints 🔷 Ask: “What support looks best for you right now?” *** 2. Create Micro-Moments of Connection (Broaden-and-Build Theory) We don’t need hour-long one-on-ones to build trust. A genuine check-in. A name spoken with intention. That’s the glue. Try this: 🔷 Pause to celebrate effort, not just outcomes - a quick voice note, a public thank-you 🔷 Remember small details - a kid’s soccer game, a partner’s surgery - and follow up *** 3. Signal Safety in Small Ways (Polyvagal Theory) The nervous system responds before the intellect does. Safety is felt first. And safe leaders create brave spaces. Try this: 🔷 Ask: “Is now a good time?” before giving feedback or asking for decisions 🔷 Stay calm and present, especially when tensions rise - your tone sets the tone *** 4. Design for Anticipatory Joy (Affective Forecasting) The brain lights up for what’s coming next. The ritual at the door gave students a reason to show up smiling. Try this: 🔷 Drop a kind, unexpected message in the team chat - just because 🔷 Celebrate mundane milestones - 100 days in the role, 50th client call, 1st brave no *** 5. Anchor Culture in Meaningful Rituals (Harvard Research on Rituals) Rituals are memory-makers. They codify values in action - they say, this is who we are. Try this: 🔷 End each quarter with storytelling: what stretched us? what did we learn? 🔷 Welcome new hires not with logistics, but with a story of your team's "why" *** This teacher didn’t redesign the curriculum. She redesigned how people enter the day. You don’t need a big title to lead like that - Just the courage to meet people at the door. 💬 What’s one ritual you’ve seen shift the energy of a space - or want to create where you work? 🔁 Repost to inspire kind actions in the workplace. 🔔 Follow Bhavna Toor for more on conscious leadership.

There are always situations in which you need to communicate fast and clearly. Especially in a crisis, in new situations, or when there is time pressure. The STICC protocol helps you achieve this. The STICC Protocol was developed by psychologist Gary Klein as a tool for managing the unexpected. STICC stands for: Situation, Task, Intent, Concerns, Calibrate and is a technique for productive communication about what to do when you face a new, unexpected situation. This is what it means: S - Situation = Here’s what I think we face. The leader summarizes how they see the situation, problem, or crisis at hand. T - Task = Here’s what I think we should do. The leader explains their plan for addressing the situation, problem, or crisis at hand. I - Intent = Here’s why I think this is what we should do. The leader explains the reasons why they think this is the best way of addressing the situation, problem, or crisis at hand. C - Concerns = Here’s what we should keep our eyes on. The leader mentions possible downsides or future consequences of the solution suggested to be taken into account as well. C - Calibrate = Now talk to me and give me your views. The leader asks others in the team to give their feedback and viewpoints, and especially invites them to disagree and add. This technique helps you in managing pressured situations in three ways: First, once something unexpected happens, it helps to develop appropriate responses. The five steps are aimed at discussing with a team what to do in cases that are not familiar. Through its focus on concrete action, on gathering different viewpoints, and on speed, the STICC protocol is a quick way to take appropriate action in new situations. Second, in step 4 (Concerns), you open up the discussion for further uncertainties and other changes that may follow. In this way, you mentally prepare people that there will always remain uncertainties. This helps in developing a crisis-ready mindset that is not only helpful in the current crisis, but also in the next. Third, the fact that a constructive dialogue takes place also facilitates communication and mutual learning. Even though the leader brings the suggestions here, it is the team together that comes to a solution. And while doing that, they learn together and from each other in an open and adaptive way, which helps further prepare them for future crises. My advice: use STICC whenever you have to communicate fast and clearly. === Follow me or subscribe to my Soulful Strategy newsletter for more: https://lnkd.in/e_ytzAgU #communicationtips #agile #teamexercise

This week at the KKR vs MI match one thing I saw really bothered me — India has a new debt trap coming… I noticed a security guard as I was walking up. His eyes were glued to his phone. I figured he was texting. But, when I glanced over, it looked like a betting app — simple yes/no questions flashing on screen. I asked, “Why are you playing this?” He smiled and said, “Sir, if I win today on this app, I will not need to do this job tomorrow!” 😅 That stuck with me. This isn’t just about one guy. It’s about how normalized this has become. These new platforms have made betting much simpler than traditional fantasy leagues. They’ve stripped it down to binary choices. “Will Gill hit a six?” “Will Bumrah take 2 wickets?” Such a simple question. Two possible answers. A 50% chance, right? Wrong. It’s this illusion of simplicity that hooks people. Plus, these apps have vibrant colors, constant notifications, near-wins that trigger real dopamine. (Similar to how in casinos everything is designed intentionally, from the oxygen levels to the distance between machines.) Casino psychology in cricket clothing. And the data is wild. – During IPL 2022–23, these platforms made ₹28 billion. – 65% of their 61 million users are from Tier 2 and Tier 3 cities. – India's illegal betting market is worth ~₹8.2 lakh crore annually (more than our defense budget!!) What troubles me isn't just the economics but the philosophy they promote. The belief that wealth can come easy. I don’t blame the security guard for doing it. But, it’s dangerous. Our country has a lot of people whose insecurity these apps feed on. India is moving from a saving economy to a consumption economy. But, I’d say this could be worse than a credit card/excessive loan crisis. So, what does the government do? Regulate/tax it? Or let it go? I think we need better guardrails — age checks, loss caps, real transparency. Thoughts? #India #Betting #IPL #sports

Should you try Google’s famous “20% time” experiment to encourage innovation? We tried this at Duolingo years ago. It didn’t work. It wasn’t enough time for people to start meaningful projects, and very few people took advantage of it because the framework was pretty vague. I knew there had to be other ways to drive innovation at the company. So, here are 3 other initiatives we’ve tried, what we’ve learned from each, and what we're going to try next. 💡 Innovation Awards: Annual recognition for those who move the needle with boundary-pushing projects. The upside: These awards make our commitment to innovation clear, and offer a well-deserved incentive to those who have done remarkable work. The downside: It’s given to individuals, but we want to incentivize team work. What’s more, it’s not necessarily a framework for coming up with the next big thing. 💻 Hackathon: This is a good framework, and lots of companies do it. Everyone (not just engineers) can take two days to collaborate on and present anything that excites them, as long as it advances our mission or addresses a key business need. The upside: Some of our biggest features grew out of hackathon projects, from the Duolingo English Test (born at our first hackathon in 2013) to our avatar builder. The downside: Other than the time/resource constraint, projects rarely align with our current priorities. The ones that take off hit the elusive combo of right time + a problem that no other team could tackle. 💥 Special Projects: Knowing that ideal equation, we started a new program for fostering innovation, playfully dubbed DARPA (Duolingo Advanced Research Project Agency). The idea: anyone can pitch an idea at any time. If they get consensus on it and if it’s not in the purview of another team, a cross-functional group is formed to bring the project to fruition. The most creative work tends to happen when a problem is not in the clear purview of a particular team; this program creates a path for bringing these kinds of interdisciplinary ideas to life. Our Duo and Lily mascot suits (featured often on our social accounts) came from this, as did our Duo plushie and the merch store. (And if this photo doesn't show why we needed to innovate for new suits, I don't know what will!) The biggest challenge: figuring out how to transition ownership of a successful project after the strike team’s work is done. 👀 What’s next? We’re working on a program that proactively identifies big picture, unassigned problems that we haven’t figured out yet and then incentivizes people to create proposals for solving them. How that will work is still to be determined, but we know there is a lot of fertile ground for it to take root. How does your company create an environment of creativity that encourages true innovation? I'm interested to hear what's worked for you, so please feel free to share in the comments! #duolingo #innovation #hackathon #creativity #bigideas